Frequently Asked Questions

General

What is VidLoop?

VidLoop is an AI-powered platform that generates short-form social media videos from your brand profile. It handles everything from content creation to rendering to publishing on TikTok, YouTube Shorts, and Instagram Reels.

Do I need video editing experience?

No. VidLoop automates the entire video creation process. You set up your brand profile and templates, and the AI handles script writing, image selection, and video rendering.

What video format does VidLoop produce?

VidLoop produces vertical (9:16 aspect ratio) MP4 videos optimized for mobile social media platforms. This format is ideal for TikTok, YouTube Shorts, and Instagram Reels.

How many languages does VidLoop support?

VidLoop supports content generation in 50+ languages including English, Spanish, French, German, Polish, Portuguese, Italian, Japanese, Chinese, Korean, Arabic, Hindi, and many more.

Video generation

How long does it take to generate a video?

Content generation takes a few seconds. Rendering typically takes 15–60 seconds depending on the number of slides and current server load. Pro and Agency plans get priority rendering for faster turnaround.

Can I choose my own topics?

Yes. While VidLoop auto-generates topics from your business profile, you can always provide a custom topic before generating. Simply type your preferred topic in the generation dialog.

What if I don't like the generated content?

Content generation is free — you only spend a credit when rendering. So you can regenerate content as many times as you want until you're happy with the result.

Can I upload my own videos?

Yes. VidLoop supports uploading custom MP4 videos alongside AI-generated ones. Uploaded videos can be scheduled and published to social media just like generated videos.

Social media

Which social platforms are supported?

VidLoop supports TikTok, YouTube Shorts, and Instagram Reels. All three platforms are connected via their official APIs for secure, direct publishing.

Can I post to multiple platforms at once?

Yes. When publishing a video, you can select multiple connected accounts across different platforms. The video will be posted to all selected accounts with platform-specific metadata.

Why can't I connect social accounts on the Free plan?

The Free plan is designed for trying out VidLoop's video generation. Social media publishing is available starting with the Starter plan ($19/month), which includes 1 social account.

Do I need a business Instagram account?

Yes. Instagram Reels publishing requires a Professional (Business or Creator) Instagram account. Personal accounts cannot receive API-published content due to Instagram's API restrictions.

Billing & credits

What counts as a credit?

Each rendered video costs 1 credit. Content generation (topics, scripts, slides) is always free. Publishing, scheduling, and all other features do not cost credits.

Do unused credits roll over?

Monthly plan credits reset at the start of each billing cycle and do not roll over. However, credits purchased through credit packages never expire.

What happens if a render fails?

If a render fails for any reason, the credit is automatically refunded to your balance. You are never charged for unsuccessful renders.

Can I switch plans at any time?

Yes. You can upgrade or downgrade your plan at any time from Settings → Billing. Upgrades take effect immediately with prorated credits. Downgrades take effect at the end of your current billing period.

Troubleshooting

My video render failed. What should I do?

Render failures can happen for several reasons:

• Insufficient background images in the assigned asset pack
• Temporary server load or connectivity issues

Your credit is refunded automatically. Try generating the video again. If failures persist, ensure your template has an asset pack with at least several images.

My social account shows as "Expired."

Social media access tokens expire periodically. Go to Settings → Social and click Reconnect on the expired account to re-authorize.

The AI content doesn't match my brand.

Make sure your business profile in Settings → Profile is detailed and accurate. The AI relies heavily on your brand name, description, target audience, and brand voice settings. Also consider creating a knowledge pack with your brand guidelines and product information.